Frequently Asked Questions

1. What types of services do you offer?

We provide a variety of services including translation, transcription, and interpretation (both on-site and remote) for a wide range of languages and industries.

2. How do I request a service?

To request a service, please contact us via email at [email protected] or call us at (718) 540-7576. You can also fill out our online inquiry form on our website.

3. What languages do you translate and interpret?

We offer services in numerous languages. Please contact us with your specific language requirements, and we will let you know if we can accommodate them.

4. How are your translators and interpreters selected?

Our team consists of qualified professionals with expertise in their respective languages and fields. All our linguists undergo a rigorous selection process to ensure high-quality service.

5. What is the typical turnaround time for translation services?

Turnaround times vary based on the project size and complexity. For specific timelines, please provide details of your project when you request a quote.

6. What files or formats can you work with for translation?

We can work with a variety of file formats, including Word documents, PDFs, Excel sheets, and presentations. Please consult us for any specific file types to ensure compatibility.

7. Is there a minimum order requirement for your services?

There is no strict minimum order; however, smaller projects may incur a minimum fee due to the preparation and resource allocation involved.

8. What are your payment terms?

We typically require a deposit for larger projects, with the balance due upon completion. Payment methods include credit cards, bank transfers, and other agreed-upon methods. Specific terms will be outlined in your service agreement.

9. What is your cancellation policy?

Our cancellation policy outlines the terms for cancellations. Please refer to the Cancellation Policy section of our website or contact us for more detailed information.

10. How can I provide feedback on your services?

We welcome feedback! You can send your comments or suggestions via email to [email protected] or by contacting us through our website.

11. Are your services confidential?

Yes, we prioritize your confidentiality. All documents and information shared with us will be treated with the utmost care and confidentiality.

12. Do you offer services in specialized fields?

Yes, we have translators and interpreters with expertise in various specialized fields, including legal, medical, technical, and business. Please specify your requirements when making an inquiry.

13. What if I need to reschedule my interpretation service?

You may reschedule interpretation services without a penalty if you provide more than 24 hours’ notice. Please refer to our Rescheduling Policy for details.

14. Can I get a quote before committing to a service?

Absolutely! We offer free quotes based on your project details. Simply provide the necessary information through our inquiry channels.

15. How do you ensure the quality of your translations and interpretations?

We employ qualified linguists and utilize quality assurance processes, including proofreading and editing, to ensure the highest standard of service.

If you have any more questions or need further information, please don’t hesitate to reach out to us. We are here to help!